- Frequently Asked Questions -

WORKDONE brand

• What makes your products different than the competitors?

  When comparing cheap Chinese copies:

  Our approach is fundamentally different from that of Chinese low-cost producers. You may have noticed a wide range of cheaper products flooding the market. Chinese producers prioritize using the cheapest materials, production methods, and factories to create the most affordable product possible.

  Consider this: Do you want to install non-compatible and low-quality products on your great Dell server? These products are prone to breakdowns, particularly when it comes to the opening mechanism. The signal lights are weak, the screws often don't fit properly, and they are incredibly fragile. Additionally, it's crucial to question whether you know the identity of the seller and whether they can provide any support at all.

  At WORKDONE, we take a completely different approach. Our promise is to provide reliable and quality solutions. We are here to support you every step of the way.

• How to contact WORKDONE?

  You have two options to reach us: you can either utilize our contact form or simply send an email.

• Are you a Dell PowerEdge Hard Drive Caddy re-seller?

  No, we have our own production under an WORKDONE -brand

• How i can find compatible drive caddy for my Dell PowerEdge server?

  With sixteen generations of Dell servers and around 296 individual server models, each with two or three backplane types and three different sizes of drive bays, the number of possible variations can be overwhelming. However, our new configurator tool is designed to simplify the process of searching, finding, and selecting the right drive caddy for your specific server configuration.

   

  To access this tool and other helpful resources, please visit our new support portal at www.workdone.support

   

  • Drive Caddy Configurator
  • Plenty of Downloads
  • Product PDF manuals
  • Compatibility Sheets
  • Drive Bay Size Tables
  • Dell Server Naming
  • Dell Caddy Part Numbers
  • Free eBook Download
  • Support Articles
  • Installation Diagrams
• Do these products also work with Dell Latitude, Dell Optiplex or other brands such as IBM, HP?

  These products are intended for and work on the listed Dell PowerEdge servers.

  Will they work on Dell Optiplex or Dell Latitude devices?
  No, they won't work. Optiplex and Latitude devices have their own hard drive cages.

  What about other brands such as HP?
  HP,  IBM, and Fujitsu have their own manufacturer-specific products. In other words, there is no single standard that works across all devices.

Payment

• What credit cards are accepted?

  Credit Cards such as: (Visa, Mastercard, American Express, Discover, Diners Club, JCB)

• Tariffs, taxes and duties?

  If there are any additional customs fees due when a package reaches its destination, the customer will be responsible for them at the time of delivery.

  Important: We cannot guarantee that you will or not will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel

• How to get company invoice?

  After payment process is complete we will send by email English language PDF-invoice.  

Shipping

• Where do you shipping?

  We have fulfillment centers in China, Europe, and North America.  Your order will be fulfilled and send from an optimal location. 

• How long is the delivery time?

  We fulfill and processing order right after your order and confirm estimated delivery time.  Delivery time depends on what type of delivery do you choose.  You can choose normal ground shipping or faster air shipping. Your order is automatically transferred closest fulfillment center.